Updated Post 

It’s almost 10 years later, 2025, and can you believe that it’s gotten even worse? 

We’ve experienced a global pandemic, which should’ve bonded mankind, but instead just exposed our selfishness. On the positive side, we broke barriers and elected an African American President (who, by the way, won twice), as well as had 2 women run for the Presidency. So, that’s definitely progress. 

However, you know I’m going to play the devil’s advocate and mention the grim truth which is that, Humans suck!

Even after all we’ve been through, people still don’t practice “respect” for others, even if they’re being paid.

Original Post from 2016 below

Okay, so I know life happens, and when it does, sometimes, and only sometimes, we all need a little help. Lord forbid if the person or customer service representative has to actually do their job……AND HELP THE PERSON OUT!

I must admit, today’s customer service experience (at least mine) wasn’t the worst. I mean, at least the voice on the other end did not sound “personally offended” that I called. On the other hand, what happened to smiling “before” you pick up the phone, which is Customer Service 101. I can almost assure you that in each phone encounter I had today, the person on the other end was “not” smiling when they answered my call. I’ve worked with the public too long to not know the importance of a friendly, personable greeting which sets the tone for the conversation that follows. Even if the circumstances or reasons for the call are not the most pleasant…..a pleasant, friendly voice may make the encounter more tolerable.

Attention All Customer Service Agents……It is “your” job to serve and assist, even in the most unpleasant circumstances. And, in most situations the
person screaming at you on the other end is not upset with you (unless you’re the one that pissed them off); they’re simply trying to get some resolution. IJS