Perception

The Duck and The Rabbit

~ StillSeekingSerenity ~ Leave a comment

Perception is everything (or so they say)

I bought my youngest grandchildren chocolate bunnies for Easter, and my grandson thanked me for his Duck (huh)…….  (Rrrrrr, I thought in my Scooby voice). After a short pause, my granddaughter and I looked at each other then proceeded to argue with this 4yr old “little man” that it was not a duck, that it was in fact, a Bunny…..and he argued right back that “Nooo….It’s a Duck!” It wasn’t until days later while doing nothing at all that I looked at the Bunny/Duck from my grandsons point of view, turned a little at an angle, and for the first time I saw “the Duck”. Well hello there Mr. Duck ! And at the very same moment, my grandson discovered Ms. Bunny (with a little help from Nana pointing out the bow-tie….yes, girls can wear bow-ties too!). I think we both became a little excited over our newly discovered friends.

SONY DSC
SONY DSC

Disclaimer: This is not the actual Bunny, hence no bow-tie ;), but I just had to give you guys a visual because this tickled me 🙂

I think it’s funny how we can be so sure when it comes to what we see and believe until a slight tilt of the head can help us see the world from a different perspective.

This just goes to show that our individual views of the world around us will instinctively kick in first….( shrugs shoulders) it’s just human nature. However, this doesn’t always make “our” truth everyone else’s……and in most cases, especially those involving chocolate Bunny/Ducks, that’s ok.

 

When I write, my first concern is always….how will my post be perceived. Sometimes I have to remind myself….that’s not my concern

                                                          Me

 

 

 

 

 

 

What’s happened to customer service?

~ StillSeekingSerenity ~ 1 Comment

Updated Post 

It’s almost 10 years later, 2025, and can you believe that it’s gotten even worse? 

We’ve experienced a global pandemic, which should’ve bonded mankind, but instead just exposed our selfishness. On the positive side, we broke barriers and elected an African American President (who, by the way, won twice), as well as had 2 women run for the Presidency. So, that’s definitely progress. 

However, you know I’m going to play the devil’s advocate and mention the grim truth which is that, Humans suck!

Even after all we’ve been through, people still don’t practice “respect” for others, even if they’re being paid.

Original Post from 2016 below

Okay, so I know life happens, and when it does, sometimes, and only sometimes, we all need a little help. Lord forbid if the person or customer service representative has to actually do their job……AND HELP THE PERSON OUT!

I must admit, today’s customer service experience (at least mine) wasn’t the worst. I mean, at least the voice on the other end did not sound “personally offended” that I called. On the other hand, what happened to smiling “before” you pick up the phone, which is Customer Service 101. I can almost assure you that in each phone encounter I had today, the person on the other end was “not” smiling when they answered my call. I’ve worked with the public too long to not know the importance of a friendly, personable greeting which sets the tone for the conversation that follows. Even if the circumstances or reasons for the call are not the most pleasant…..a pleasant, friendly voice may make the encounter more tolerable.

Attention All Customer Service Agents……It is “your” job to serve and assist, even in the most unpleasant circumstances. And, in most situations the
person screaming at you on the other end is not upset with you (unless you’re the one that pissed them off); they’re simply trying to get some resolution. IJS

man wearing brown suit jacket mocking on white telephone
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